TERMS AND CONDITIONS:
The company – Marches Stoves Ltd
Quotations and advertisements are only invitations to treat and do not constitute an offer. The Company reserves the right to withdraw or amend them at any time prior to its acceptance in writing of the Customer's order and payment of a deposit when requested. Unless otherwise stated quotations are valid for a period of thirty days. If there is a sudden unforeseen increase in the cost of product or materials to be used the company reserves the right to withdraw their quotation within a reasonable period and return a deposit if such has been placed.
INSTALLATION
Every effort will be made to comply with time limits offered but the Company accepts no liability in the event of failure to do so unless an express written guarantee has been given by the Company to effect a delivery or to commission an installation within a specified time. Minor deviations or variations from any specification shall not give rise to any claim nor shall it annul the contract.The stove will be fitted by a local independent, fully qualified and insured installer who will be responsible for the installation. Liability for the installation shall be with them.
If a quotation is offered following a site visit then there is no liability on the part of the company for any part of the property that could not be seen by the surveyor.
Chimneys and chimney pots are liable to weather damage but unless in obvious need of repair they are presumed ‘good’ for the sake of the quote. If a pot, or other area of an installation, needs to be replaced then the customer shall be liable for the cost of the replacement and the labour involved at a fair market price, with the customer’s approval only if they are able to provide it in a timely manner. Larger works, for example, but not limited to, unsafe chimney stacks will be pointed out to the customer at the earliest possibility and their repair will be the customer’s liability and at the customer’s discretion, but any work up to that point will be chargeable.
TITLE
Not withstanding delivery and/or installation, all goods and equipment supplied or installed by the Company shall remain the Company's sole property until payment of all sums due to the Company in respect thereof have been made in full.PRICES
Domestic prices are quoted inclusive of Value Added Tax unless otherwise stated, and are not subject to discount or retention.Business prices are quoted inclusive of Value Added Tax unless otherwise stated, and are not subject to discount or retention.
TERMS OF PAYMENT
Payment for goods, equipment or materials shall be due with order.Payment for installations, unless otherwise expressly agreed in writing beforehand, shall be due upon installation date. Not withstanding any deposit request which is usually, but not limited to, the cost of the stove.
Where the installation is, by written agreement, to be completed in stages, a payment of not less than 30% of the total is payable after the 1st stage. Stage payments will become due immediately on completion of a stage and will have been set down in writing prior to the contract being accepted.
The “Installation Date” is the date when the installer lights and commissions the stove or fire, or deems that their work is complete. If a further visit is required to hand over the installation to the client (because the client is not available) then a call out fee may be required.
We reserve the right to withdraw the supply of further products/services if accounts remain outstanding or have not previously been paid in a timely fashion.
LIABILITY
The Company shall not be liable for any damage, loss or expense suffered by the Customer as a consequence of circumstances beyond the Company's control (including misuse of the appliance - either deliberate or accidental, weather, industrial action, shortages of labour or materials, or any default on the part of contractors, sub-contractors or others not in the direct employment of the Company).
The Customer is responsible for the cost of any redecoration made necessary as a result of installation and the installation charge does not include for any cutting away, building work or making good unless expressly stated in writing in the quote or invoice or on subsequent communication.
The Customer is responsible for making it known to the installation team the existence and location of concealed ducts, water, gas, electricity or other service wiring or pipes that may hinder installation as appropriate before work commences. In the absence of such advice the Company cannot accept liability for damage to these services or for consequential damage.
All quotations and advice are believed to be accurate and reliable and are offered on a voluntary basis without charge, therefore the Company limits its liability to the cost of the installation charge only.
HEALTH & SAFETY
The installation agreement is based on the assumption that all required areas of the property are safely accessible by ladder.If scaffolding or other means of access are required the Customer shall provide it free of charge to the Company or if the Company has to supply it the Customer shall pay the Company's reasonable charge or pay direct to the scaffolding or other access provision company. If sourced and instructed by the customer then the Customer shall warrant that any scaffolding or other means of access so supplied will be safe and fit for purpose when properly used. If access provision is deemed to be unsafe then a charge may be made for time lost while access provision is made safe.
Asbestos, Customers are required to bring to the attention and inform the Company of any asbestos products that they are aware of that may be encountered within the areas of work.
If there is reasonable cause to believe that asbestos is present then it is encumbent on the customer to prove whether it is or is not asbestos and take necessary steps to remove it safely.
The company is able to advise on good practice and recommend local companies.
(The Company reserves the right to either cease work and/or make additional charges where the Customer fails to do so.)
The company is not liable for any failure of Health & Safety on site during the installation. Those responsible for Health & Safety on site are the Site Foreman (where applicable), the homeowner or housebuilder and the installer.
WARRANTY
Nothing in this clause affects the statutory rights of the consumer if they are a consumer and the goods are supplied under a consumer transaction.
All manufacturer’s warranties will stand and the registering of any extended warranties, where available, will be the responsibility of the consumer.
If the contract is not a consumer transaction only the following terms shall apply:
The Company shall be liable to remedy defects free of charge where the Customer arranges for the prompt return to the Company of the defective goods or parts at the Customers risk and expense. The Company shall not be liable to the Customer for any injury loss or damage whether direct or consequential from any defect in the goods, delay or other breach of any express or implied term of the contract or any negligence of the Company however caused and all terms implied by the sale of goods act 1979 or any other statute are hereby excluded.
GENERAL TERMS
No person who is not a director of Marches Stoves Limited has the authority expressed or implied to vary the terms of this agreement or our Conditions of Business, or to act as agents of Marches Stoves Limited and under no circumstances whatsoever shall the company be held liable for any statement warranty or misrepresentation made by such a person.
It is agreed that any written communication from the Company to the Customer shall be deemed to have been received 3 business days after posting if dispatched in the ordinary course of post and where Email cannot be used.
Privacy policy incorporating GDPR, DPA and PECR
www.taltreesstoves.com is a website operated by Marches Stoves Ltd. We are registered in the UK under company number 15581103.Our trading address is Worcester Road, Tenbury Wells, Worcestershire, WR15 8JA.
This privacy policy covers the Taltrees Home Heating Ltd website and how we collect information from users together with an explanation about how we will comply with GDPR (General Data Protection Regulation), DPA (Data Protection Act) and PECR (Privacy and Electronic Communications Regulations).
The information you provide to us will be used to respond to enquiries received on the website only and will only be retained for the purpose of completing our business with you. We take your privacy very seriously and if you provide us with information during your visit to our website, we will not sell, exchange or release your personal information (name, e-mail address, mailing address, etc.) to any other third party. Once your enquiries have been addressed they will be cleared from our email system on a regular basis. Website enquiries are not collated or added to a database.
All information held is on hard copy, except where third party platforms are used (please see below.)
Should you no longer wish to have your personal information contained on our files, you have the right to ask us to remove this information by contacting us at the address shown below.
Using our website
Any downloadable files and other media that are made available on our website are used at your own risk. We will make every effort to ensure these files are safe and free from viruses, however, it is your responsibility to take your own precautions using anti-virus software.Links to external websites are sometimes included on our web pages. We check these links to ensure they are safe, however users are advised to proceed with caution when clicking on any external links.
We accept no responsibility for any loss or damage incurred by you whilst using or acting upon the information contained within this website.
We reserve the right to amend any aspect of this website or the services provided.
What information do we collect?
1. Enquiry form
Information collected on the enquiry forms on our website will be used to answer your enquiry and provide further information needed to meet and follow up your request.
Cookies and how we use them
We do not use cookies on our website and we will not place cookies on your computer when you access our website.
We retain the right, however, to use cookies in the future when they are essential to provide an online service such as e-Commerce; you can read more here:
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/
We do not currently use Google Analytics to analyse user activity and gain insights to help us improve our website, but, again, we retain the right to do so in the future. You can learn more about how Google uses data by visiting their web page located at www.google.com/policies/privacy/partners/ or any other URL Google may provide from time to time.
You can take steps to block cookies by using the security settings in your web browser.
Data security
We comply with the requirements of GDPR regarding the management, processing and security of your personal data. We have conducted an audit of all personal data held on our servers and how we process it on behalf of our clients.
Data stored by us is managed in a way to minimise risk of loss or theft.
Data handling by suppliers
We use a variety of suppliers to provide additional support for the running of the business and services to clients. Emailing systems, warranty processing, notifying regulatory bodies and accounting are some of the third party support platforms we use. We will ensure that these suppliers and any future suppliers comply with GDPR.
Privacy policies from our main, existing suppliers / third party platforms can be found here:
https://www.sagepay.co.uk/policies/privacy-policy
https://www.sage.co.uk/uk/hrpayrollhero/privacy-policy
https://www.hetas.co.uk/privacy-policy/
https://hostway.com/privacy-policy/
If you have any questions about our data processing, please contact us for more information.
Copyright
The information contained on this website is owned by us and you may not use any of this content for your own commercial use.
Marches Stoves Ltd
Worcester Road
Tenbury Wells
Worcestershire
WR15 8JA
admin@marchesstoves.com